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Need help reporting a repair? Use your Repairs Handbook!

H&F Maintenance is responsible for repairs to council and leasehold properties including garages. We carry out the most urgent repairs first. If something needs repairing and is a risk to health or safety, it’s treated as an emergency

Find out more about H&F’s responsibilities as your landlord in terms of repairs and how you can play an important role by accurately reporting a repair.

The full online handbook is available at:

hf_housing_and_maintenance_repairs_handbook_2020.pdf (

Thanks to the resident-led Repairs Working Group, the Repairs Handbook was designed by residents, for residents.

The handbook includes information on repairs priorities and response times, leaseholder repairs responsibilities, emergency repairs, planned maintenance, health and safety, and useful contacts.

Council leaseholders and tenants can report a repair, including repairs in communal areas, either by:

Requesting a repair online

Or calling us on 0800 023 4499 (free from landlines mobiles).

The Repairs Customer Service Centre will be closed on the afternoon of Tuesday 9 March 2021 from 1pm

We’re closing the repairs customer service centre from 1pm on Tuesday 9 March for essential training on our new appointment booking system.

From 1pm, residents who contact the repairs customer service centre will only be able to raise emergency repairs.

Anyone who needs to raise a regular repair, or who needs an update on an existing repair, should call us before 1pm on Tuesday 9 March, or from 8am on Wednesday 10 March when we will be open as usual. Alternatively, residents can email us at and we will respond within 48 hours.